One of the largest banks in the UAE, the Emirates NBD offers exceptional banking and brokerage services to all its customers. To any account holder, knowing your account balance is essential. This article details the multiple avenues available for you to conduct an Emirates NBD Balance enquiry.

Methods to Check Emirates NBD Account Balance

There are several methods through which you can find your Emirates NBD Account balance.

Online Methods for NBD Balance Enquiry

Emirates NBD Mobile Banking App

Emirates NBD has a Mobile Banking App for the convenience of its users. After installing the app, you can check your account balance using the following steps:

Step 1 : Open the Emirates NBD Mobile Banking app and log in with your banking credentials.

Step 2 : On the top left, there is an icon with three horizontal lines. Tap on the icon to open a menu.

Step 3 : In the menu, select “Current or Savings Account” and then “Statement”.

Now your screen shows your account statement, where you can find your account balance as well as all the transactions from the last 30 days.

Internet Banking Portal

You can also use the web portal for an Emirates NBD Balance Enquiry. The steps are given below:

Step 1: Open the official website of Emirates NBD. Ensure that you have opened the correct website.

Step 2: Click on Online Banking and then on “ENBD X Online Banking”.

Step 3: Sign in to your account with your Internet Banking credentials.

Step 4: Once you have logged in, your balance should be displayed on the home screen.

If you require a more detailed overview, you may request an Account Statement to view your older transactions and related information.

Email Alerts and Statements

Emirates NBD sends you alerts and e-statements regularly on your registered email address. You can check these alerts to know your account balance. If you are not receiving any alerts, your registered email address may be incorrect.

To check your registered email address, you can do the following :

Step 1 : Open the Emirates NBD Banking App.

Step 2 : On the top left corner, open your profile.

Step 3 : Select ‘Personal Information’ and then ‘Email’.

If the email address is incorrect, you should immediately correct it using the Mobile Banking app or through the nearest Emirates NBD ATM.

Offline Methods for Emirates NBD Balance Enquiry

Aside from online methods, there are several ways for you to enquire about your NBD balance. These methods are given below.

ATM

If you have the option to visit an Emirates NBD ATM, you can check your account balance using the Mini-Statement feature. The steps are listed below :

Step 1 : Select the language you want to use.

Step 2 : When prompted, enter your PIN.

Step 3 : Select the “Request” option. Next, choose “Mini Statement”.

Step 4 : Select the type of account for which you want to check your balance. Your balance as well as the last few transactions will be displayed on the screen.

Emirates NBD Customer Care Numbers

ENBD users can also call the Customer Care number for an Emirates NBD balance check easily. The number for the Customer Care is :

+971 600 54 0000

When you are asked, you can use the phrase “transaction enquiry” to get your current account balance quickly.

Branch Visit

Emirates NBD users can still visit the bank for any enquiries they may have. If you have a bank branch there, you can check your Emirates NBD Account Balance by simply visiting the bank and asking at the enquiry counter.

SMS Banking (Add how to register for SMS as well)

Emirates NBD offers a free SMS Banking service for all its users, which allows you to do an NBD balance enquiry as well. You must first register your account to avail this service. The steps to register your account are provided below:

Step 1 : Open the official Emirates NBD website.

Step 2 : Choose the “Register Now” option.

Step 3 : You have two ways to register: by using your Emirates NBD account, or by using your Credit Card. For either, follow the onscreen instructions.

Step 4 : Set up your user ID and password. Ensure that the password you choose is strong.

Step 5 : A code will be sent to your registered mobile number. Enter the code when prompted.

Once you have been verified, the account will now be registered for SMS Banking. Now you can use SMS Banking to know your balance, by following the steps below :

Step 1 : Find your 11-digit account number or your 16-digit fixed deposit account number.

Step 2 : SMS ‘AB’ to 4455. The message should not contain the arrow brackets (‘<’ and ‘>’ symbol). You will now receive a message containing the balance in your account.

In the message, AB refers to ‘Account Balance’.

3. Troubleshooting Issues While Checking Balance

Some common problems faced when performing an Emirates NBD balance enquiry online are :

Website or Mobile App Issues

If you are having trouble loading the website, or if the website/app is not working properly, here are some things you can do :

• Check your internet connectivity. For a better experience, use a stable internet connection.

• Next, check if your app is up to date. If you are using the ENBD Banking App, ensure you are using the latest version. If you are using the website, use a browser that is up-to-date and compatible with the website.

• If you are still having issues, you can try restarting your device to remove any temporary glitches.

Login Problems

If you cannot login, these tips may help you solve your problem :

• Double-check the credentials that you have entered. Any small typo can prevent you from logging in. Make sure the username and password is in the correct letter cases.

• If you don’t remember your password, you can click on “Forgot Password” on the login page and follow the instructions to set a new password.

• If you have tried to log in multiple times, you may be locked out of your account. In that case, you may require you to contact Customer Care to unlock your account.

• If your account uses Two-Factor Authentication (2FA), you may also need to have access to your registered phone or e-mail address for any verification code sent to your device.

Other Issues

• Sometimes, the bank’s systems may be experiencing temporary issues. You can wait and try some time later, or contact the customer care for updates.

• If you have unpaid fees, or if your account has not been in use for a long time, it may have certain restrictions imposed on them. You will need to contact Customer Care to resolve them and remove the restrictions.

If you cannot resolve an issue on your own, contact the ENBD Customer Care numbers and they will help you resolve the issue.

4. Tips for Safe Banking

Banking, especially online banking, offers convenience at the tips of your fingertips. However, it has also allowed fraudsters to find new ways to scam people. Here are some tips you can use to be safer as you use online banking facilities :

1. Make sure to use a strong password to make your login secure. You should use a combination of uppercase letters, lowercase letters, numbers and special characters to make it hard to crack.

2. Do not share your password to anyone else. Having a secure password password wouldn’t matter if it can easily be used by another. Keep your password confidential.

3. Phishing emails are fake emails that make you think they are from a reputable website/organizations. They contain a link to a website where they ask you to provide your banking details.

      Emirates NBD never sends emails asking you to provide your banking details. Do not click on such emails and ignore them.

4. Using your own devices for banking and transactions is essential. Using public devices for banking is unsafe and can give others access to your accounts. Also ensure that you are using a trusted connection, and avoid using public connections.

5. Make sure to regularly check your account statement. Keep an eye out for any discrepancies and report them to the customer service immediately.

6. Ensure that you receive alerts about your account, whether it is through emails or SMS. These alerts are important as they inform you as soon as a transaction has taken place. If an unauthorised transaction takes place, you will be immediately notified through them.

7. Keep your contact information up-to-date to ensure that you continue receiving alerts for transactions and other notifications.

     There are ways you can be safe in offline balance checks too. Here’s how :

• Like email phishing scams, mobile phishing scams exist too. Be wary of calls that request you to provide your banking details over calls, group chats, or links. Banks will never request for  your private information over calls.

• Make sure to keep your PIN secure and confidential. If you feel like your account PIN has been compromised, you should generate a new PIN from the ATM or the Branch.

• If you are performing a balance check on an ATM using a Debit Card, don't forget to take your card with you when you are done. If you have lost your Debit Card, block the card immediately by using the ENBD app or by contacting customer care.

5. Conclusion

Whether it is online, or offline, there are many ways you can check their Emirates NBD Account Balance. Online, you can know your balance using the official Emirates NBD Mobile Banking App, or you can use the Internet Banking Portal. Offline, you can check your balance through the ATM, through the Customer Care number, or by visiting the nearest ENBD branch.